It’s a Christmas classic. Every year we enjoy the journey of the Grinch — from ninja-level curmudgeon, to repenting of his ways and then saving the day.
The Grinch remains an interesting character. He’s so filled with anger and resentment that it clouds his vision and certainly his judgment. He embarks on a journey that he thinks will fill the hole in his small and fragile heart. Yet, as we know, the results of his mayhem left him cold and wondering why there was no joy or satisfaction. It was not until his ‘ah ha’ moment that things changed for the better.
Now, apply this to the typical workplace. Sometimes, the “grinches” are easy to spot. They are the cold, [...]
Two foundational facts shape today’s work environment. First, we know that employees consistently report that they desire to feel appreciated by their supervisors and colleagues. When staff feel truly valued, good results occur, attendance improves, there is less conflict among staff, productivity increases, there is less staff turnover, customer satisfaction ratings rise, and both supervisors and staff enjoy their work more.
Secondly, more and more work relationships exist in the context of remote locations – in other words there are more long distance employees than ever before. Increasing numbers of employees work in locations separate from their colleagues and [...]
Recently, I had the privilege to provide training in communicating authentic appreciation to the management and supervisors of an elite international organization. Functioning within the tourism and hospitality industries, the staff (in one location) come from over 40 countries and six continents.
As I approached the training, I was interested to see and hear if the staff desired to be appreciated for their work. Additionally, I wanted to find out whether communicating appreciation in the workplace was relevant across many cultures. Finally, I was curious to learn various ways employees felt comfortable receiving appreciation and what the challenges might be due to [...]