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January 28, 2015

How to Rekindle the Passion in Your Quality Program

It can be difficult to define goals, implement processes and measure results on intangible data such as employee or customer satisfaction, but at Decision Toolbox (DT),  we try to help our clients make smarter hires, and we have instituted a quality program in our daily processes to ensure these desired results.

We’d like to share with you how defining quality is never absolute, why program implementation must be about passion, what’s worth assessing and how to measure the un-measurable.

Quality Brings ‘Em Back

Before we dive into defining quality, we’d like to make a point that people sometimes miss. If a company is delivering results, that [...]

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