For the past several years, organizations have been subtly shifting from the role of Training Director to Chief Learning Officer. Those simple words belie the dramatic transformation of a key function. This is a change that, I’m willing to bet, no one really notices or cares about except those in the field of learning. Ah, but they should.
Let’s start with training versus learning. Training implies a passive role; you train me to do something you already know how to do. On the other hand, learning requires both a decision to learn, and active participation in the learning. If the goal is to change behavior, training will rarely accomplish the goal.
The titles of [...]