According to the American Society for Quality, Six Sigma guidelines suggest three conditions are essential to the success of a quality program: clear quality vision, alignment of company goals, and commitment from leadership
The idea of delivering quality may vary from client to client, but when it comes to implementing a quality program, one thing must be constant: passion. But how do you inspire passion?
We’ll share the approach that has worked for Decision Toolbox, and hope you’ll be able to implement some of these policies in your own business.Hire Passion
Establishing quality starts with passionate people. You can train people on processes and [...]
It can be difficult to define goals, implement processes and measure results on intangible data such as employee or customer satisfaction, but at Decision Toolbox (DT), we try to help our clients make smarter hires, and we have instituted a quality program in our daily processes to ensure these desired results.
We’d like to share with you how defining quality is never absolute, why program implementation must be about passion, what’s worth assessing and how to measure the un-measurable.Quality Brings ‘Em Back
Before we dive into defining quality, we’d like to make a point that people sometimes miss. If a company is delivering results, that [...]